nowCRM Journeys

Automate, Engage, Succeed: The Power of nowCRM Journeys

nowCRM Journeys empowers you to create sophisticated, data-driven processes that enhance customer engagement while saving time and resources. Our intuitive journey builder allows you to design, implement, and optimize complex customer interactions across their entire lifecycle.

Key Features of nowCRM Journeys

Intelligent Workflow Design

  • Journey Naming and Language: Easily name your journeys and select the primary language for clear organization and global compatibility.
  • Multi-step Journey Creation: Design comprehensive customer journeys with as many steps as needed, ensuring no touchpoint is missed.
  • Visual Flow Builder: Utilize our drag-and-drop interface to create and visualize your customer journey flow.

Content and Channel Management

  • Advanced Targeting and Timing
  • Multi-channel Delivery: Choose from various communication channels including email, SMS, and WhatsApp for each step.
  • Channel-specific Customization: Tailor your message for each channel, including email subject lines and other platform-specific details.

Advanced Targeting and Timing

  • Contact Assignment: Assign specific contacts or entire lists to each journey step for precise targeting.
  • Smart Scheduling: Set exact times for message delivery to optimize engagement rates.
  • Sender Selection: Choose the appropriate sender for each communication to maintain brand consistency.

Trigger and Condition Setting

  • Conversion Triggers: Set up triggers based on customer actions to move them to the next stage of the journey.
  • Conditional Logic: Create rules and conditions that must be fulfilled before proceeding to the next step.
  • Data-driven Automation: Trigger journey steps based on any data point or field in your CRM.

Analytics and Optimization

  • Real-time Performance Tracking: Monitor the effectiveness of your journeys with comprehensive analytics.
  • Journey Optimization: Use insights from analytics to refine and improve your customer journeys continuously.

Efficiency and Personalization

  • Workload Reduction: Significantly decrease manual tasks through journey automation.
  • Personalized Communication: Ensure every interaction is tailored to the individual customer's needs and preferences.
  • Template Utilization: Create and use custom templates for consistent yet personalized communication at every touchpoint.

How nowCRM Journeys Works

1

Journey Creation

Start by naming your journey and selecting the primary language.

2

Step Design

For each step in the journey:

  • Assign contacts or lists
  • Select the composition (e.g., email content) to be sent
  • Choose the delivery channel(s)
  • Specify details like subject lines and sender information
  • Set the delivery time
  • Define conversion triggers or conditions for progression
3

Flow Configuration

Connect your steps to create a cohesive customer journey.

4

Testing and Optimization

Use our preview and testing features to ensure your journey works as intended.

5

Activation and Monitoring

Launch your journey and track its performance through our analytics dashboard.

Benefits of nowCRM Journeys

Time Savings

Automate repetitive tasks and communications.

Increased Engagement

Deliver the right message at the right time through the right channel.

Consistency

Ensure a uniform brand experience across all customer touchpoints.

Scalability

Manage complex customer relationships efficiently, even as your business grows.

Data-Driven Decisions

Use journey analytics to continually refine your customer engagement strategies.

Get Started.

Transform your customer relationship management with nowCRM Journeys. Experience the power of intelligent automation and take your customer engagement to the next level.